De-escalate : how to calm an angry person in 90 seconds or less
Book |
Atria Books,
Hillsboro, Oregon :
2017.
- 1 of 1 Copy Available at Libraries in Niagara Cooperative
- 0 current holds with 1 total copy.
| Branch | Call Number | Location | Holdable? | Status |
|---|---|---|---|---|
| Niagara-on-the-Lake | 1300 NOL | Adult Lifestyle & Family | Copy hold / Volume hold | Available |
About
"We live in a more socially polarized time nationally and globally then ever before, as arguments easily flare up, aggression and bullying rises, and lines are drawn over politics, religion, and ideology. De-Escalate provides a new set of social listening and communication skills that solve the problem of what to do with angry, emotional people. Based on the practical experience of a master mediator and grounded in the latest findings in neuroscience, Douglas Noll offers his proven process to you--to empower you to successfully and efficiently de-escalate an angry person or volatile situation in 90 seconds or less, and how to apply this skill in all areas of life. A timely and practical relationship book with simple, easy to understand steps, De-Escalate walks readers through real-life examples and scenario-based conversations in order to master his technique, build emotional intelligence, and cultivate empathy and healing. This book will teach the precise tools to master becoming a peacemaker, cultivating ways to transform lives, co-exist and co-respect for a more caring and compassionate future"--
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Details
- ISBN: 9781582706559 (pbk.)
- Physical Description: xxvii, 228 pages ; 22 cmprint
- Publisher: Hillsboro, Oregon : Atria Books, 2017.
- Bibliography, etc. Note: Includes bibliographical references and index.